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Exchanges & Returns

From time to time we understand that your order may not satisfy your requirements as expected. We do offer exchanges or full refunds (excluding shipping cost) on selected full priced items, as long as the return meets our below requirements. 
 
STEPS:
  1. Go to our Returns Portal here and enter your order number and email address. You can find your order number on your order confirmation email.
  2. List the items you want to return/exchange.
  3. You have 7 days to dispatch your return once your request has been approved. If you have not dispatched your parcel within 7 days, your request will be rejected. Please ensure the item is folded neatly when returned.
  4. Once you have posted your return parcel, please keep the tracking information.

 

WHAT ITEMS CAN BE RETURNED / EXCHANGED?
  • The item is returned within 7 days of receiving your parcel. Items received outside this date will not be accepted.
  • Brand new & in original condition with tags still attached.
  • The item must be unworn without any sign of odour, makeup or fake tan.
  • Approved and processed by our team via our Returns Portal.
  • Return is folded and packed neatly when returned.
Please note, all customers (including international customers) are responsible for the return shipping cost and monitoring their parcel via their return tracking number. If the return parcel is lost or damaged in transit this is the responsibility of the customer.  
 
THE FOLLOWING ITEMS CANNOT BE RETURNED:
  • Items that have been worn, not in their original condition or without a tag still attached. In some rare cases we will attempt to launder the product/s. You will be contacted via email directly. A fee will be charged to launder the item which will be automatically deducted from your refund.
  • Items from Deconduarte or Akala Hau
  • Earrings cannot be returned for hygiene reasons
  • Gift cards
  • Discounted items (excluding the newsletter sign up discount code).
  • Items not purchased directly via our Website.
  • Items damaged during wear such as pulls, marks and excessive pilling due to abrasive friction.
  • Frequent returns will be flagged in our system. If we notice the Returns Policy is being abused, future orders will be cancelled and your returns will not be accepted.
  • If an item does need meet our returns criteria or is incorrectly returned this will be re-directed to your original shipping address immediately.
 
SALE ITEMS
All sale items are considered final sale and are not eligible for a return unless deemed faulty. We offer size exchanges for items purchased on sale within the first 7 days of receiving your parcel, provided the new size required is available.  
Sale items include all purchases made with a discount code and items purchased at a discounted price. Sale items can’t be purchased with additional discount codes. No amendments or cancellations can be made on sale orders once placed.
 
DAMAGED OR DEFECTIVE
We offer returns and refunds for faulty items. Please contact us at contact@husslcollective.com if you believe your item/s is faulty. Please ensure you contact us within 7 days of your delivered date and prior to wear of the item. We will examine your submission and we will be in contact via email if deemed faulty. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty and are not eligible for a return, please check your item/s carefully upon receipt. All items are quality checked prior to dispatch.